Cancellation & Refund Policy
At Luxury Services Europe, every booking is confirmed at a fixed price. The tiers below apply to any cancellation made by the client, calculated against the scheduled pickup time.
Cancellation tiers
10 days or more before service start
Free cancellation: full refund (deposit included).
5 days before service start
50% penalty of the service amount.
2 days before service start
100% penalty — the full amount remains due.
Booking changes
You can change the date, time or route at no charge up to 48 hours before the service start, subject to availability. After that we will do our best to accommodate you; please contact us directly as early as possible.
Cancellation by Luxury Services Europe
In the rare event that we have to cancel your ride (unavailability, force majeure), you are refunded in full, deposit included, and we offer a replacement solution wherever possible.
No-show & waiting time
- Airport arrival: up to 1 hour of free waiting after landing.
- Train station / port arrival: 30 minutes free.
- Departure from hotel / villa / chalet: 15 minutes free.
- Beyond this window and up to 60 minutes of waiting: one hour of hourly hire is charged.
- Over 60 minutes: each hour is charged at the hourly hire rate.
- If the client is absent beyond this window with no contact, the ride is treated as a no-show and 50% of the amount remains due.
How to cancel or amend
Contact us as early as possible on WhatsApp or by phone at +33 7 69 64 30 45, or by email at contact@luxury-services-europe.com. The time your request is received determines which tier applies.
Last updated: July 2026